Support
PSQL Product Family Support Offerings
Pervasive offers you the flexibility that you need. Along with per incident support Pervasive also offers a selection of pre-packaged support bundles to meet the needs of most partners and users. For sites with extra requirements or needs, Pervasive is also able to build custom support packages for both short term and long-term engagements.
| Level of Support | IT and End User Support Offerings |
|---|
| Platinum |
- Unlimited named contacts *
- Unlimited number of Service Tickets
- Direct access to Backline
- 24/7 support for critical issues
|
| Gold |
- Five named contacts *
- 25 Service Tickets
- Priority Routing
|
| Silver |
- Two named contacts
- 10 Service Tickets
|
| Bronze |
- Two named contacts *
- 5 Service Tickets
|
 Download the PDF document for PSQL Support Offerings |
* Number of contacts that can call Pervasive Support
- All Support plans are for a 12 month period.
- Service Tickets can be used for any supported version of Pervasive.SQL, PSQL, AuditMaster, DataExchange or Backup Agent.
- For information on Product Support and Lifecycles, visit the lifecycle page.
- For more information on Pervasive Support offerings, pricing or to order please contact your local distributor or Pervasive Software.
|
