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We encourage all customers with major or critical issues to call the Customer Interaction Center: 9:00 AM-6:00 PM CST (Central Standard Time) / 9.00 AM-18.00 PM CET (Central European Time). Please refer to our contact page.

Critical	Production is down; severe business impact.
Major	Production partially down, productivity or performance is impacted.
Normal	Production is up, but functionality or performance through workarounds is unacceptable.
Nice to Have	Suggestions for enhancements or features you would like added to future releases of the software.
Documentation	Errors or suggestions for changes in the software documentation.

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Embeddable Data Management and Integration